Terms of service
Last Updated: 5th February, 2025
Welcome to Ruqa! These Terms of Service govern your use of our website (www.ruqa.in) and the purchase of our fashion jewelry products. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
1. General Terms
- Ruqa is an Indian fashion jewelry brand specializing in contemporary designs with 18K gold and silver plating.
- By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.
- We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.
- We may refuse service, terminate accounts, or cancel orders at our discretion if we believe a user violates our Terms or engages in fraudulent activities.
2. Eligibility for Membership
- Use of the Site is available only to persons who can form legally binding contracts under applicable law.
- Persons classified as "incompetent to contract" under the Indian Contract Act, 1872, including minors under the age of 18 years (except with parental or guardian consent), are not eligible to use the Site.
3. Product Information & Pricing
- We strive to ensure all product descriptions, images, and prices are accurate. However, minor variations may occur due to screen differences and handcrafted elements.
- Prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
- Ruqa reserves the right to change prices, discontinue products, or update stock availability at any time without notice.
- Any discounts, promotions, or offers will be subject to separate terms and conditions specified at the time of purchase.
4. Orders & Payments
- Placing an order constitutes an offer to purchase, subject to acceptance by Ruqa.
- We accept payments via secure gateways, including credit/debit cards, UPI, net banking, and digital wallets.
- In case of payment failure, Ruqa is not responsible for any bank or payment gateway errors.
- Orders may be canceled if found to violate our policies or due to unavailability of stock.
- Any fraudulent transactions or suspected misuse of payment methods will result in order cancellation and legal action where necessary.
5. Shipping & Delivery
- We deliver across India with estimated delivery times provided at checkout.
- Shipping charges and timelines depend on location and will be specified before payment.
- Ruqa is not liable for delays caused by external factors such as courier issues, strikes, or force majeure events.
- Customers must provide accurate shipping details. We are not responsible for lost packages due to incorrect addresses provided by customers.
6. Intellectual Property
- All content on the Ruqa website, including images, logos, and designs, is the property of Ruqa and protected under copyright and trademark laws.
- Unauthorized use, reproduction, or distribution of any content without written consent is strictly prohibited.
7. Limitation of Liability
- Ruqa is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- We do not guarantee uninterrupted access to the website, and we are not responsible for technical issues beyond our control.
- Ruqa is not responsible for third-party service disruptions, including payment gateways or courier services.
8. Governing Law & Dispute Resolution
- These Terms are governed by the laws of India.
- Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts in Mumbai, India.
- In case of disputes, customers must first attempt to resolve issues through Ruqa’s customer support before seeking legal recourse.
9. Contact Information
For any queries or concerns, reach out to us at: Email: [support@ruqa.in]
By using our website and purchasing from Ruqa, you acknowledge and agree to these Terms of Service. Thank you for being a part of our journey!