Refund policy

At Ruqa, we take great pride in crafting high-quality fashion jewellery that is designed to complement your individuality. Every piece is carefully inspected before being shipped to ensure it meets our quality standards.

As part of our commitment to sustainability and reducing our carbon footprint, we do not offer returns or refunds. This policy helps us minimize unnecessary shipping emissions and packaging waste, contributing to a more eco-friendly shopping experience.

We understand that purchasing jewellery online requires trust and confidence. To help you make an informed decision, we encourage you to reach out to us with any questions about our products before placing an order. Our team is happy to assist you with details about materials, sizing, styling, and care instructions to ensure you select the perfect piece.

To further assist you, we recommend checking our Jewelry Sizing Guide before making a purchase. This guide provides accurate size references to help you choose the best fit for rings, bracelets, and necklaces, ensuring a hassle-free shopping experience

Kindly note that items bought from third-party vendors should be returned to them directly. For detailed return instructions, we suggest reaching out to the respective retailer.

Need Assistance?

If you have any concerns or queries before making a purchase, please contact us at:

Email: [support@ruqa.in]

Thank you for supporting sustainable fashion and making mindful shopping choices with Ruqa!