Privacy policy

PRIVACY STATEMENT

Welcome to the website www.ruqa.in. We can be contacted by e-mail at support@ruqa.in. The protection and security of your personal information is one of our top priorities. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act (DPDP), 2023.

By using this Website, you agree to accept the terms of this Privacy Policy as well as the Website's Terms of Use. By accessing or using this Website, you expressly consent to our use and disclosure of your personal information as described herein.

This Privacy Policy extends to both users who visit the Website but do not transact business on the Website ("Users") as well as users who are registered and authorized to transact business on the Website ("Members"). "Personal Information" refers to any information that identifies or can be used to identify, contact, or locate a person, including but not limited to name, address, phone number, email address, financial details, and identification numbers.

SECTION 1 - COLLECTION AND USE OF PERSONAL INFORMATION

We collect personal information necessary to provide you with our services, including order fulfilment, payment processing, shipping, and customer support. Additionally, we use this information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• Improve our website and services;
• Provide you with updates, marketing materials, and promotions (only if you have opted in).

Under Indian laws, we collect and process sensitive personal data only with your explicit consent. Sensitive data includes financial information such as credit/debit card details and authentication credentials.

SECTION 2 - CONSENT

By providing us with personal information to complete a transaction, verify your payment details, place an order, arrange for delivery, or process a return, you consent to our collection and use of that information for the stated purpose.

For secondary purposes such as marketing, we will ask for your explicit consent or provide you with an option to opt out. You may withdraw consent at any time by contacting us at support@ruqa.in or mailing us at:

Ruqa Jewellery
Saloni Saraf Ventures Limited, B4604 Indiabulls Blu, Ganpatrao Kadam Marg, Worli, Mumbai 400013.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by Indian law, law enforcement agencies, or regulatory authorities, or if you violate our Terms of Service. We do not sell or rent your personal data to third parties.

SECTION 4 - E-COMMERCE PLATFORM

Our store is hosted on Shopify. They provide the online e-commerce platform that enables us to sell our products and services to you.

Your data is stored securely through Shopify’s data storage, databases, and the general application.

SECTION 5 - THIRD-PARTY SERVICES

We work with third-party service providers, including payment gateways and logistics partners, to facilitate transactions. These providers have their own privacy policies governing the use of your information. We use Razorpay [https://razorpay.com/privacy] and Stripe [https://stripe.com/en-in/privacy].

For shipping and order fulfilment, we partner with Shiprocket [https://www.shiprocket.in/privacy-policy]. We share necessary customer details, including name, address, contact number, and order details, with Shiprocket and their associated courier partners solely for the purpose of shipping your order. Shiprocket's privacy policy governs how they handle this data.

For additional protection, we ensure that third parties handling personal data comply with the IT Act, 2000 and applicable Indian data protection laws.

Once you leave our website or are redirected to a third-party service, this Privacy Policy no longer applies.

SECTION 6 - DATA SECURITY

We implement reasonable security practices and procedures, in compliance with SPDI Rules, 2011, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption;
• Data access restrictions;
• Regular security audits and vulnerability assessments;
• Compliance with the Payment Card Industry Data Security Standard (PCI-DSS) for payment transactions.

In case of a data breach, we will notify affected users and relevant authorities as required under Indian law.

SECTION 7 - COOKIES

We use cookies to store information about your session, track website visits, and enhance user experience. You can choose to opt out of cookies through your browser settings.

SECTION 8 - YOUR RIGHTS UNDER INDIAN LAW

As per DPDP Act, 2023, you have the right to:

• Access and review your personal data;
• Request correction or deletion of inaccurate data;
• Withdraw consent for processing your data;
• Lodge a complaint with the Data Protection Board of India.

You may exercise these rights by contacting us at support@ruqa.in.

SECTION 9 - CHILDREN'S PRIVACY

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will delete it promptly.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy in accordance with Indian laws. Any changes will take effect immediately upon posting. If we make significant updates, we will notify you via email or on our website.

If our company is acquired or merged, your data may be transferred to the new entity, ensuring continued compliance with Indian data protection laws.

SECTION 11 - CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, or if you wish to access, correct, or delete your personal data, please contact us at:

Ruqa Jewellery
Saloni Saraf Ventures Limited, B4604 Indiabulls Blu, Ganpatrao Kadam Marg, Worli, Mumbai 400013.
Email: support@ruqa.in

We reaffirm that your personal information will never be sold or misused. Only authorized employees with a legitimate purpose have access to your data. Any employee violating our data policies is subject to disciplinary action, including termination and legal consequences as per Indian law.